Cancellation & Refund Policy

1. Nature of Digital Deliverables

Unlike physical products that can be returned in original condition, digital goods cannot be physically retrieved once delivered. Upon successful payment verification via our payment processor (Dodo Payments), your Supabase account is immediately entitled to:

• Immediate unrestricted access to all 20 browser-local security utilities.
• 13 interactive cyber operations environments within Hacker Terminal OS.
• Lifetime access to production SaaS tools (Invoice Generator, CV ATS Checker).
• Proprietary client-side algorithms, calculators, and downloadable templates.

Because full value is transferred instantaneously, we operate under a strict no-refund policy in compliance with standard digital ecommerce consumer law.

2. Terms for Professional IT & Cybersecurity Services

For bespoke technical service bookings (such as Security Vulnerability Audit / VAPT Service — ₹89,000 and Malware Removal & Website Clean-up — ₹9,999), the following engagement rules apply:

• Pre-Kickoff Cancellation: If a client requests cancellation in writing within 24 hours of booking and prior to the technical scoping call, intake submission, or initiation of reconnaissance/scans, a full refund minus standard payment processing gateway fees (typically 3%) will be honored.
• Active Engagements: Once penetration testing, vulnerability scanning, code analysis, or server disinfection has commenced following Rules of Engagement (RoE) authorization or intake confirmation, service fees are non-refundable as dedicated engineering labor and infrastructure have been allocated.
• 30-Day Re-Infection Guarantee (Malware Service): If a cleaned website suffers recurrence of the same malware strain within 30 days of ticket closure, our incident response engineers will perform complete re-cleaning at zero additional charge.
• Complimentary Re-Test (VAPT Service): Every VAPT engagement includes one complimentary re-test within 30 days of report delivery to verify your engineering team's vulnerability patches and issue an updated certificate.

3. No Recurring Subscriptions

All purchases and service bookings on Hackerrecon are strictly one-time payments. There are no recurring subscriptions or automatic monthly rebilling. Therefore:

• There are no future billing cycles to cancel.
• One-time payments cannot be cancelled or revoked post-commencement.
• Abandoning an incomplete checkout session before payment incurs zero charge.

4. Exceptional Technical Remediation & Duplicate Charges

While our standard policy is non-refundable, customer satisfaction and integrity are paramount. We evaluate remedies exclusively under the following rare circumstances:

5. Chargebacks & Fraudulent Disputes

Initiating a bank dispute or payment chargeback without contacting our support team first violates our Terms of Service. In the event of an unjustified chargeback:

• Your associated Supabase user account and digital license will be immediately revoked.
• Your email and IP hash will be blacklisted across our merchant infrastructure.
• Transaction logs, HMAC webhook proofs, and session telemetry will be submitted directly to Dodo Payments and your issuing bank to contest the claim.